KACUWASCO LAUNCHES A SERVICE DELIVERY ENHANCEMENT INITIATIVE

Provision and distribution of clean and safe drinking water to the residents of Kakamega County is one of the key mandates of the Kakamega County Urban Water and Sanitation Corporation (KACUWASCO).

To rid the Corporation’s system of old personalised and incomplete information flow that created constant challenges in managing financial accounts effectively, KACUWASCO has launched a Rapid Results Initiative (RRI) system to manage the accounts as part of its revenue enhancement strategy.

Speaking during the event in Kakamega town, KACUWASCO Board Chairperson Prof Laban Ayiro acknowledged the positive efforts by the company employees and directed them to serve all clients with tolerance and humility.

“Customer satisfaction is our main priority. I believe this initiative will enable us get closer to our consumers at the grassroots as we strive to achieve our goals,” he said.

The key objectives of the RRI are; None Revenue water management, Water debt management, Customer data clean up and Water meter management.

KACUWASCO Chief Executive Officer (CEO) Mr Abdikadir Abdi said the move will address the Corporation’s historical matters such as closed and multiple accounts in the system in addition to capturing the right meter readings from customers.

He encouraged his team to focus on achieving exemplary results aimed at satisfying the consumers.

The team also held a procession from the Corporation’s offices at Otiende to the Kakamega town CBD.

Also present were the Board’s Secretary and Legal advisor madam Christabel Ashiono, Directors Jane Mitei & Mary Manyonge among other senior officers at the Corporation.