MS RACHEL C.  ATAMBA

CEC MEMBER ICT, e-GOVERNMENT AND COMMNUNICATION

The department has two Chief Officers

1. Phanuel Musasia - Chief Officer ICT & e-Government
2. Joseph Lutilo - Chief Communication

VISION

To be a leading county in the provision of ICT, e-government and communication services in Kenya.

Mission

To enable the county deliver quality services to its citizens through innovative application of technology.

Mandate

To design, develop and implement ICT, e-Government and communication systems with a view to improving efficiency in service delivery.

Core VALUES:

A - Accountability

T - Timeliness and Transparency

P - Professionalism

I - Integrity, Innovation and Inclusivity

C - Customer focus

Core Functions

1. Formulate, interpret, implement and review ICT, e-Government and communication policies, strategic plans, guidelines and standards;
2. Advise the County Government on matters related to ICT, e-Government and communication;
3. Enhance access to government services through ICT, e-Government and communication;
4. Improve interaction with stakeholders;
5. Promote innovation and entrepreneurship through ICT;
6. Establish, develop , maintain and promote use of ICT infrastructure and systems;

COMMITMENTS

1. High integrity and security of County data and information;
2. Transparency and accountability;
3. Uphold service level agreements with clients and stakeholders;
4. Reliable and efficient ICT infrastructure and systems Promotion of partnership with other stakeholders.
5. Automation of county services

Obligation of our clients

In order to offer quality services, our clients have an obligation to:

1. Familiarize themselves with policies, regulations and guidelines in regard to services offered;
2. Provide complete and accurate information on services required

Rights of our clients

Our clients have a right to:

1. Quality and timely services
2. Courtesy and respect
3. Information
4. Lodge complaints

We encourage our clients to give us feedback on services rendered to enable us improve on quality of our service delivery.

SERVICE DELIVERY MATRIX

JAMHURI YA KENYA

SERIKALI YA GATUZI LA KAKAMEGA 

WIZARA YA TEKNOLOJIA, SERIKALI YA KIELEKTRONIKI NA MAWASILIANO

MALENGO

Kuwa gatuzi linaloongoza katika huduma ya kiteknolojia, kielektroniki na mawasiliano kote nchini.

MAONO

Kuwezesha gatuzi kutoa hudumu bora kwa wananchi wake kupitia mifumo ya uvumbuzi wa kiteknolojia

MaMLAKA

Kubuni, kuunda na kutekeleza mifumo ya kiteknolojia, elektroniki na mawasiliano iliyo na dhamira ya kuboresha utoaji hudumu.

maadili ya kimsingi:

• Uajibikaji
• Huduma katika muda mwafaka na Uwazi
• Utaaluma
• Uadilifu, Uvumbuzi na Ujumuishaji
• Malengo kwa Wateja

MAJUKUMU YA KIMSINGI

1. Kubuni, kufasiri, kutekeleza na kufanya mapitio katika kanuni, mielekeo na viwango katika teknolojia, elektroniki na mawasiliano;
2. Kutoa ushauri kwa serikali ya ugatuzi kuhusu maswala yanayojihusha na teknolojia, elektroniki na mawasiliano;
3. Kuwezesha upatikanaji wa huduma za serikali kupitia teknolojia, elektroniki na mawasiliano;
4. Kuimarisha utangamano na washikadau;
5. Kukuza uvumbuzi na biashara kupitia teknolojia;
6. Kuanzisha, kuendeleza, kutunza na kuimarisha matumizi ya miundo-misingi na mifumo ya kiteknolojia;

AHADI

1. Uadilifu na uhifadhi data na habari za kaunti katika usiri wa kiusalama;
2. Uwazi na uwajibikaji;
3. Kushikilia kiwango cha juu cha maelewano na wateja na washikadau;
4. Miundo-misingi na mifumo tegemezi na bora ya kiteknolojia yenye kukuza ushirikiano na washikadau wengine;
5. Matumizi mema ya mitambo inayojiendesha ya kaunti kutoa huduma

WAJIBU WA WATEJA WETU

Ili kuafikia utoaji wa huduma bora, wateja wetu wana wajibu wa;

1. Kujifahamisha na sera, kanuni na miongozo inayohusiana na huduma tuzitoazo;
2. Kutoa habari kamilifu na sahihi kuhusu hudumu inayohitajika;

haki ya wateja wetu

Wateja wetu wana haki ya kupata:

1. Huduma bora na kwa wakati mwafaka
2. Heshima na taadhima
3. Habari
4. Kutoa tetesi

Tunawahimiza wateja wetu kurejesha majibu kuhusu huduma tuitoayo ili kutuwezesha kuiboresha zaidi

HUDUMA KATIKA JEDWALI