REVENUE AGENCY EMPLOYEE HANDBOOK TO BOOST SERVICE DELIVERY – DR. SABANA
The Kakamega County Revenue Agency (KCRA) is in the process of developing a handbook that will give proper guidelines of operations and procedures for employees of the Agency. Additionally, the KCRA has embarked on formulation of a motivational policy, a document that will set clear expectations for the employees.
Finance, Planning and lCT CECM Dr. Beatrice Sabana joined senior KCRA officers at a workshop in Likuyani Sub-County to deliberate on formulation of the two important documents where she called for proper scrutiny of the financial impact of the policy on the Government resources before its implementation.
Dr. Sabana directed the officers to consider equity and uniformity for officers across the County as they come up with the document.
“As you consider motivating your staff, also take into account alignment of the handbook to the Human Resource manual; rewards and sanctions for best performing and underperfoming officers respectively should also be considered,” she added.
The handbook also gives guidance on rates of taxable items, clarifies the process of handling impounded goods and animals and guides on the employee conduct at the workplace.
The workshop was attended by KCRA Chief Revenue Officer Madam Beatrice Memo, her Deputy Mr. Philip Kutswa, HR Officer Mr. Cyprian Musambi and the ICT expert Mr. Mike Maloba among other officers.
Meanwhile, Dr. Sabana has said that the Constitutional exercise of compiling views recently collected from members of the public during the budget making process for financial year 2021/22 is essential in the implementation of Government policies.
She was speaking when she visited a team of senior County Planning officers tasked with compiling the report on Thursday in Kakamega County where she observed that this year’s County budget making exercise has to put into consideration the impact and management of effects of post-Covid19 virus on all the economic stakeholders in Kakamega County such as the youths, the business community and farmers among others.
The CECM instructed Performance Contract Champions to ensure proper documentation of services offered as well as programs and projects undertaken this financial year so as to enable the Ministry earn the desired points during the rigorous quarterly external evaluation exercise. She disclosed that her Ministry is in talks with the Ministry of Public Service and the County Public Service Board to gradually promote County Government staff across all the cadres.