Kakamega County Water and Sewarage Company (KACWASCO) has launched a new customer care centre to improve on efficiency in service delivery.
The company, in partnership with USAID-KIWASH, launched the centre during its first Annual Customer Summit held in Kakamega, this week. The launch also incorporates integrity, equity and team work in service discharge by its employees.
CECM for Water, Environment and Natural resources Baraza Wangwe who opened the centre said the county government was targeting 3,000 connections by the end of the 2018/19 financial year to ensure the county is water sufficient. The target is to have every household in Kakamega connected with clean and safe drinking water by the year 2021. Mr. Wangwe thanked USAID-KIWASH and other partners for partnering with KACWASCO saying such engagements are key in providing the much required financial assistance for the sector.
KACWASCO Board Chairman Prof. John Wamakonjio said the water company has already installed smart meters and relevant software to reduce errors while billing customers.
During the event, KACWASCO partners and customers were rewarded for support and loyalty. Others who attended the event were Chief Officers Palapala Muteshi and Joseck Maloba, KACWASCO CEO Fred Atua and partners led by a representative from USAID-KIWASH.